Fundamentals of EMS, NMS and OSS/BSS | Taylor & Francis GroupCopying Prohibited. Reprinted for Mahesh Sadashivappa Ghanti, Accenture mahesh. All rights reserved. Overview This chapter is intended to give the reader a basic overview on OSS and BSS, which will help in building a solid foundation for understanding the chapters that follow on the process and applications associated with OSS and BSS. The services are "always on," without the hassle of waiting or moving between locations to be connected or for continuity in services. The facilities offer easy and effortless communications, based on mobility and personalized services that increases quality-of-life and leads to more customer satisfaction.
Fundamentals of EMS, NMS, and OSS/BSS
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Un Int. Carlos Valdecantos. In the early s most of the equipment required by local exchange carriers LECs were supplied by one or two suppliers in most parts of the world. Network management system NMS -- section 3.
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User-contributed reviews Add a review and share your thoughts with other readers. When a trouble ticket is raised and needs to be assigned to a support person, the work force management module provides necessary inputs on the best person to solve the trouble condition. Note: Citations are based on reference standards. This helps to improve the service quality and the response time in fixing a trouble condition.
The support systems handle the customer, the services that are offered to the customer and the resources that offer the services see Figure This information is provided by an inventory management module. Parameters like quality of end user experience and providing features for customers to manage their service is now part of most customer management systems. Flag for inappropriate content.